Frequently Asked Questions.

General.

General FAQ.

Our products are available for purchase directly through our website. We also have a showroom which you can find under “Find a Store” on our website.

Yes, we have a store in Pretoria: My Import Guy Showroom, N4 Gateway industrial park, 81 & 82 Amatole Street, Pretoria, 0084

We also have a store in Cape Town (For Electric Mobility ONLY).

My Import Guy’s retail store is home to selected retail items that have been tried, tested, and put through their paces to ensure quality and authenticity.

Payments.

We accept credit and debit cards (Visa, MasterCard, Amex and Diners), Instant EFT, Apple Pay, Payflex, Mobicred, SnapScan, Zapper, Capitec Pay, Scan to Pay, PayPal, 1 Voucher, Zero Pay, Capitec Pay, SiD Secure EF, Bitcoin & all major Cryptocurrencies.

Yes, we use industry-standard encryption and secure payment gateways (Payfast & Peach Payments) to ensure your payment information is protected.

Yes, you can purchase any of our products using PayFlex - Buy Now, Pay Later.

Orders and shipping.
Delivery usually takes between 1 to 3 working days within South Africa. If you are in a hurry, we offer a collection service from our Showroom in Pretoria.

Yes, we offer express delivery for an additional fee. If you would like to arrange express delivery on your order, kindly contact us before you place your order.

Delivery is free for orders over R500. For orders under this amount, shipping fees are calculated at checkout based on your location.

Yes, once your order is shipped, we will send you a tracking number so you can follow your package’s journey.

Currently, we only deliver within South Africa. We are working on expanding to international locations in the near future.  

Our courier service will attempt delivery again, or leave a collection notice so you can arrange a new delivery time

Product information.

Each product page includes a detailed size guide of the product, with dimensions. Please review it carefully before making your purchase.

Yes, all our products are covered by a warranty. You can find more information on the product page or contact us for specific warranty details.

Account and orders.

No, you can check out as a guest.

If your order has not yet been shipped, you can cancel it by contacting our customer service team at [email protected].

You can reach us via email at [email protected], or call us at +27 67 777 4777 during business hours.

Discounts and promotions.

Yes, we run promotions from time to time. Be sure to become a MIGmember and follow us on social media to stay updated on upcoming deals.

No, only one discount code can be applied per order.

Segway-Ninebot.

General.

My Import Guy is the official importer of Segway-Ninebot products in South Africa. We provide genuine Segway-Ninebot products with comprehensive after-sales support and warranties.

You can purchase Segway-Ninebot products through our website at our Online Retail Store. Our online platform provides detailed product information, specifications, and a seamless purchasing experience.

For individuals.

Segway-Ninebot products operate quietly, making them ideal for noise-sensitive environments, such as residential estates, where maintaining peace is essential.

Yes, Segway-Ninebot products are eco-friendly and comply with environmental regulations, making them suitable for use in nature reserves, parks, and other protected areas.

Please check the park’s rules and regulations.

Absolutely, Segway-Ninebot products reduce fuel expenses and provide a cost-effective mode of transportation for short commutes, especially in urban settings like coastal areas, CBDs, and university campuses.

Yes, Segway-Ninebot products are perfect for students and young professionals who need an affordable, reliable, and convenient mode of transportation for short trips in urban settings.

Product Specific.

We offer a range of Segway-Ninebot products including the Segway-Ninebot GT2, Go Kart Pro 2, P100S, MAX G2, F2 Plus, S-Plus, E2 Plus Electric Kick Scooter, and C2 Pro for kids.

Charging times vary by model. For example, the Segway-Ninebot GT2 takes approximately 8 hours to fully charge, and the C2 Pro Kids KickScooter only takes 4 hours to charge fully. 

Yes, all Segway-Ninebot products come with a 6-month warranty on major parts, ensuring peace of mind and protection against defects.

If you believe your motor or batteries are experiencing a warranty-covered issue, simply contact our customer support team. We’ll guide you through the warranty process and help you resolve the issue quickly.

Yes, we offer training to ensure you get the most out of your Segway-Ninebot products. Our support services include customer service and troubleshooting assistance.