HELP CENTRE
Frequently asked questions.
FAQS
Importing with us.
My Import Guy specialises in sourcing and importing a wide variety of products from around the globe for both businesses and individuals. With over a decade of experience, we simplify the complex import process, providing cost-effective and hassle-free solutions. Our services include handling all aspects of the import process, from product sourcing and negotiations with suppliers to shipping logistics and customs clearance, ensuring that our clients receive their products efficiently and reliably.
We can source and import a wide range of products, including but not limited to consumer goods, machinery, packaging materials, physical products, and equipment. We have experience working with diverse product categories and can tailor our sourcing to meet your specific needs and requirements.
We do not import seafood, drugs, mining commodities, cigarettes, cars, animals, and regulated brand names like Samsung and Apple.
We mostly cater to businesses across manufacturing, retail, healthcare, education, and other sectors needing reliable import services.
Simply fill out the form on our custom import solutions page. We will contact you within 24 hours.
Quality assurance is a cornerstone of our service.
We conduct thorough due diligence and quality checks at multiple stages:
Supplier Verification: We work only with trusted suppliers and manufacturers who have a proven track record of reliability and quality.
Product Sampling: We can import product samples on request for our clients to review and approve before placing bulk orders. This ensures that the quality and specifications meet your exact requirements.
We keep it simple. Our service delivery process is designed to be straightforward, transparent, and efficient.
Here’s how it works:
1. Initial Enquiry
• Submit an import enquiry through our website or contact us directly.
2. Evaluation of request
• We will assess if we can import your product and get back to you within 24 hours.
• If we accept the request, a once-off quotation fee of R750.00 will be payable.
3. Our team gets to work
• We source the required product and contact suppliers to obtain the best prices.
• We narrow down the options to three suppliers to ensure the best quality and cost-effectiveness.
4. Cost Calculation
• Within 5 business days, our team will provide you with multiple quotations from various suppliers, as well as possible alternatives for your product.
• The quotation will cover all import-related and delivery costs.
(including shipping and transport costs from China port to Durban, insurance, customs clearance, import VAT and duties, transport from Durban harbour to the delivery address, and unpacking of the container into your premises.)
• Included in the cost calculation is our 7.5% commission fee, taking into account the current exchange rate.
5. Proposal Formulation
• We prepare a mini proposal that includes photos and specifications of the products, along with the detailed quote and cost calculation
• The detailed quote is valid for 48 hours
6. Order Approval
Upon approval of the quote, we proceed with the order. Clients need to pay 100% upfront to confirm the order.
7. Order Updates
• We provide weekly updates on the progress of the order, keeping our clients informed at every stage.
8. Delivery
• Once the products have arrived and cleared customs, we arrange for final delivery to the client’s location, ensuring all logistics and administrative tasks are handled seamlessly.
The import process duration depends on several factors:
Manufacturing
Depending on the order size and complexity, manufacturing can take between 5 to 30 days.
Shipping
Ocean Freight: Conventional shipping via ocean freight can take up to 6 weeks.
Air Freight: Although more costly, air freight can deliver products within 7 days.
Customs Clearance:
Thanks to our experienced logistics team, shipments are pre-cleared to ensure customs release on the same day or up to 4 days after arrival.
Final Delivery
After customs clearance, we arrange transport to your business location, ensuring timely and safe delivery.
We charge a consultation fee of R750 for initial consulting and determining the needs.
My Import Guy’s commission is capped at 7.5% of the invoice value to provide sustainable service and pricing levels.
FAQS
Electronic Shelf Labels.
Electronic shelf labels (ESLs) are digital displays that replace traditional paper labels on store shelves. They are used to display product information, prices, and promotions in real-time, and can be updated remotely, providing retailers with a more efficient way to manage pricing and inventory.
There are several benefits of using electronic shelf labels (ESLs) in retail stores, including:
Improved Efficiency and Time Savings
- Streamlined Operations: ESLs eliminate the need for manual price tag updates, freeing up staff for other tasks and improving overall operational efficiency.
- Real-Time Updates: ESLs allow retailers to update prices and other product information in real-time, enhancing pricing accuracy and reducing the risk of pricing errors.
Significant Cost Savings
- Labour Costs: ESLs significantly reduce labour costs associated with manual price updates and printed signage.
- Printing Expenses: Eliminate the need for paper labels and frequent reprinting, leading to cost savings over time.
Enhanced Customer Experience
- Engaging Displays: Provide detailed and accurate product information and promotions, enhancing the customer experience and increasing satisfaction.
- Dynamic Promotions: Easily update and display promotional content to engage customers and drive sales.
Flexibility and Customisation
- Customisable Displays: ESLs enable retailers to easily customise product displays and pricing strategies, which can help improve sales and profitability.
High Scalability
- ESL systems are easily scalable to accommodate business growth and additional stores without significant additional costs, ensuring flexibility as your business expands.
At My Import Guy, we offer tailor-made solutions for our clients’ needs, so the costs will vary per project.
Here are some points to consider when assessing whether ESLs are worth the investment:
Labour Costs: If your store has many products or frequent price changes, ESLs can help reduce the time and labour required for manual price tag updates.
Pricing Accuracy: ESLs can help improve pricing accuracy, reducing the risk of pricing errors and minimising the potential for revenue loss.
Customisation: ESLs allow retailers to easily update and customise product displays, improving the customer experience and driving sales.
Initial Investment: While the initial investment in ESLs may seem significant, the cost savings over time can justify the investment.
Ultimately, the decision to invest in ESLs will depend on a careful evaluation of the potential benefits and costs, as well as the unique needs of the retail operation. If implemented effectively, ESLs can offer significant benefits in terms of cost savings, efficiency gains, and improved customer experience.
We offer a wide range of ESL solutions to meet the needs of any retail environment. Our offerings range from smaller 1.54” displays to larger 13.3” displays, with various options in between.
The best choice for your store will depend on factors such as the size of the products, the layout of the store, and the specific information you wish to display.
Yes, electronic shelf labels (ESLs) can be updated remotely using our central control system. This allows retailers to quickly and easily update prices and other product information in real-time without having to manually change paper tags or labels.
The frequency of price updates will depend on factors such as the nature of the products being sold, competitive pricing strategies, and market trends. Retailers should update prices frequently enough to stay competitive and meet customer expectations, but not so frequently that it creates confusion or frustration for customers.
FAQS
Segway-Ninebot.
My Import Guy is the official importer of Segway-Ninebot products in South Africa. We provide genuine Segway-Ninebot products with comprehensive after-sales support and warranties.
For individual units, bulk or fleet orders, please contact us or submit a custom import request and we’ll send you a quote.
Segway-Ninebot products provide quick and efficient transportation within large businesses and warehouses, saving time and increasing operational efficiency.
Yes, electric scooters and personal transporters have lower operational and maintenance costs compared to fuel-powered vehicles, resulting in significant cost savings.
Segway’s electric transport solutions help businesses reduce their carbon footprint, aligning with corporate social responsibility (CSR) initiatives and enhancing their reputation as environmentally responsible organisations.
We offer a range of Segway-Ninebot products including the Segway-Ninebot GT2, Go Kart Pro 2, P100S, MAX G2, F2 Plus, S-Plus, E2 Plus Electric Kick Scooter, and C2 Pro for kids.
Charging times vary by model. For example, the Segway-Ninebot GT2 takes approximately 8 hours to fully charge, and the C2 Pro Kids KickScooter only takes 4 hours to charge fully.
Yes, all Segway-Ninebot products come with a 6-month warranty on major parts, ensuring peace of mind and protection against defects.
If you believe your motor or batteries are experiencing a warranty-covered issue, simply contact our customer support team. We’ll guide you through the warranty process and help you resolve the issue quickly.
Yes, we offer training to ensure you get the most out of your Segway-Ninebot products. Our support services include customer service and troubleshooting assistance.